Effective Date: 19 October 2026
1. Introduction
African Story MovieBox Shorts may offer free videos, premium access, exclusive video access, or other paid services.
The price, duration, benefits, and applicable conditions of each paid offering will be displayed on the relevant page or checkout before purchase.
2. Prices and Payment
Prices will be displayed in the currency specified on the relevant offer or checkout page.
Where applicable, payments may be processed through third-party payment providers.
A purchase may be subject to the provider’s terms and processing requirements.
Users should review the amount, product description, access duration, and payment details before completing an order.
3. Access to Paid Content
Paid access may provide access to designated videos or categories for a stated period.
For example, an exclusive-content purchase may provide access for 30 days where that duration is expressly displayed at checkout or on the relevant offer page.
Access to a particular video or category may depend on account status, payment confirmation, and the access rules displayed when the purchase is made.
A successful payment does not grant ownership of the underlying video or permission to redistribute it.
4. Subscription Renewal
If an offer renews automatically, the renewal frequency, amount, and cancellation method should be disclosed before the user subscribes.
If an offer is a one-time purchase, it should not be treated as an automatically recurring subscription unless that arrangement was clearly disclosed and accepted.
Users should review the terms of their specific purchase.
5. Refunds
Refund requests will be considered in accordance with applicable law, the nature of the purchase, the access provided, and the circumstances of the request.
Please contact us promptly if:
- You were charged more than once for the same purchase.
- Your payment succeeded but the purchased access was not provided.
- A transaction was unauthorised.
- The service materially differed from what was expressly promised at purchase.
- Another circumstance gives you a refund right under applicable law.
We may request the order reference and other information reasonably necessary to investigate the issue.
Nothing in this Policy excludes a refund or remedy that applicable law requires us to provide.
6. Incorrect or Failed Payments
If a payment fails, is reversed, or remains unconfirmed, access may not be granted or may be temporarily restricted while the transaction is investigated.
If you believe you have been charged incorrectly, contact us with the relevant transaction reference.
7. Cancellation
Where a subscription provides a cancellation option, users may cancel according to the method disclosed for that subscription.
Cancellation of a recurring subscription generally stops future renewals but does not necessarily create an entitlement to a refund for a completed billing period.
Any applicable statutory cancellation or refund rights remain unaffected.
8. Access Changes
We may update the organisation or availability of content.
However, we will handle material changes affecting paid access in accordance with applicable law and the terms communicated when the purchase was made.
9. Contact
For payment, access, cancellation, or refund enquiries, contact us through the Contact and Legal Complaints page. Include your order or transaction reference where available.